FAQ

Embarking on a journey into the world of cannabis can be an intimidating experience for many people. With so many strains, products, and methods of consumption available, it is easy to feel lost and unsure about where to begin. At OldTown Buds, we understand the challenges that come with exploring the world of cannabis and are here to assist you every step of the way. Our goal is to provide you with comprehensive and accurate information about different strains, their effects, and how they can benefit you. We also offer guidance on how to consume cannabis safely and responsibly so you can enjoy its benefits without any negative consequences. With our help, you can navigate the cannabis world with ease and confidence and have a positive and fulfilling experience. Looking for a great place to begin your cannabis journey? Start with us

OldTown Buds is the world’s most trusted destination to discover cannabis products and order them from legal, licensed retailers.  With more than 5,000 strains in the OldTown Buds database and 11,000+ cannabis articles and resources, OldTown Buds independent journalism provides more than 100 million cannabis consumers worldwide with the information and resources needed to unlock the power of the cannabis plant.

At OldTown Buds, we want to make it super easy for you to find the best dispensaries and cannabis products out there. We know it can be hard to keep up with all the latest news and trends in the cannabis industry, so we’ve got you covered with our awesome newsletters!

Just head to our homepage at OldTown Buds.com, enter your email address, and click “sign up” to get started. Our newsletters are packed with helpful insights and updates on new products and dispensary deals, so you’ll always be in the know on everything cannabis-related. Thanks for being a part of the Leafly community!

1. Review the products and click on the product of your choice.
2. Select the weight using the drop down list.
3. Click on “Add to Cart”.
4. View your “Cart” once you are satisfied with your order.
5. Review and confirm your order then click on “Proceed to Checkout”.
6. Input and review your billing details then proceed to “Place Order”.
7. After placing your order, check your email for confirmation.
8. Make your payment with payment methods available to you by our support team.

It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.

We strive to get our clients their products within the fastest time possible (delivery time depends on clients location) from the time the order is placed. However, we may run late on delivery time due to traffic, holidays, events or issues out of our control. If we are running late we will make sure to reach out to you to keep you updated on delivery time.

Recreational: Users over the age of 21 are required to pay 9.25% local sales tax + 15% state excise tax + 10% excise tax= 34.25%.

Medical: Medical patients with a state recognized Dr.’s recommendation can be 18 years old or older is required to pay 9.25% local sales tax + 15% state excise tax + 5% local excise tax= 29.25% tax.

Medical: Prop 64, Medical patients that carry a California State issued Medical Card (MMIC) are required to pay 14.25% excise tax.

When placing an order you explicitly agree to be added to our mailing and texting list.

We deliver worldwide within a specified time provided by the support team, including the following: San Francisco, Oakland, Hayward, San Jose, San Mateo, San Pablo, Richmond, Berkeley, San Leandro, Union City, Fremont, Newark, Milpitas, Daly City, Santa Clara, Sunnyvale, Cupertino,  and more.

We also deliver to the United Kingdom, as well as the schengen countries. 

For Southern California, we deliver to the Greater Los Angeles area, Riverside, Orange County, and San Diego areas.

If your city isn’t listed above please contact us via Live Chat on the bottom of any page or text us to inquire about possible delivery to your area.

We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our support team at support@oldtownbuds.com

CUSTOMER SERVICE HOURS

MONDAY – FRIDAY

6AM – 10PM

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address

We do NOT provide refunds or exchanges.

At OldTown Buds we are committed to providing our members with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!

If you feel you have received a product that is not up to quality standards please provide the following details:

• The order number that the product was received in
• The name of the product
• Details outlining the product quality issue
• *Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.

*Please note: We DO NOT accept returns.  However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.

If you’re unhappy with one of our products, please email our support team within 14 days from the delivery date and we will try our best to resolve the issue. Any incorrect orders older than 14 days cannot resolved.

Did you receive a defective or damaged product? Please do not hesitate to let us know via

• Chat on the web page
• Email at support@oldtownbuds.com
• Opening a support ticket right here on the web page

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

• The order number
• The name of the defective product
• Details outlining the product issue
• *Please ensure to include photos or a video of the defective product

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

In the event that we cannot troubleshoot the product issue, we will offer a credit to your account in points or a free replacement.

PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.

We do not have a storefront location as we are purely an e-commerce site.

Editing My Order

Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled.

Alternatively, your old order will cancel itself after 72 hours.

Cancelling My Order

If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.

We ship out all orders discretely so there is no indication of what is inside.

Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.

If you’re tracking your package on the shipping agency and its in a wrong city, its most likely due to human error at the shipping agency.

Humans errors happen on occasion as postal codes are manually entered by the post office. They may have entered it wrong and off by a digit/letter which can cause a routing error and delay of 1-3 business days .

If you do not receive your shipment after the specified time given by our team, please feel free to contact us and we will contact the shipping agency to trace the package.

You can find your tracking number within the email that is sent to you after completing your order.

If you’re unable to find your tracking number, please contact support@oldtownbuds.com for assistance.

Earn money by referring your friends and help spread our community!

GIVE20GET20!

For every referral that makes a purchase , both you and the person you referred will earn a coupon for $20 off.When you refer a person to us,you can send us a prove by sending a screenshot of the persons order to support@oldtownbuds.com . label as “referals” 

Our support team will get to you immediately to confirm on our backend and also reward you.